TERMS AND CONDITIONS
ALL DIMENSIONS, WEIGHTS & PICTURES ARE FOR REFERENCE ONLY, AS NATURAL MATERIALS VARY AND ARE OUT OF CONTROL OF URBANPRODUCT.
TERMS All orders must be paid in full before installation and shipping. Please allow 2-4 weeks for credit approval. No orders will be shipped C.O.D. There will be a 20% annual intrest rate per month on all orders overdue in payment with no refunds. Please allow a 3.59% Surcharge for all credit card payments.
SHIPPING All shipping charges will be paid by the client, using the most practical mode of transportation, unless otherwise requested by the client. Written approval is required for special shipping instructions.
DAMAGED GOODS The packing list is proof that the carrier received the shipment in good condition. Always note any loss or damage on the delivery receipt and call the carrier immediately. File claim against the carrier as soon as possible. Shortages must be reported within 2 days of receipt of order. Urbanproduct will not be held responsible for transportation charges, labour or installing charges, nor damages in transit due to the handling or conditions outside the company’s control.
RETURNS No returns or exchanges
PRICES All prices are subject to change without notice due to market fluctuations beyond our control.
RETAINER An applicable retainer is require for all custom work outside the Urbanproduct “Collection”
DISCLAIMER All our pieces are designed, hand picked and handmade to order from natural materials and are handcrafted carefully, with quality, by skilled artisans. The materials selected and considered for your particular product and any blemishes, variation or difference in colouration is what makes each and every piece unique.
LEAD TIMES & RUSH JOBS Urbanproduct has a standard 12-18 week lead time for the majority of our large orders. Specific ship dates are quoted upon receipt of both the deposit AND approved shop drawings. Lead times are based on “first come first served” basis and are solely dependent upon our current work load. Occasionally, rush orders are granted at a charge of 20% of the order total; contact us at firstname.lastname@example.org for availability and approval.
PHOTOGRAPHY & MARKETING Client grants Urbanproduct the right to photograph or otherwise document the final installation of the product and publish and use the same in marketing materials or such media outlets as Seller deems necessary in its sole discretion.
URBANPRODUCT IS PROTECTED UNDER THE COPYRIGHT LAWS OF CANADA AND INTERNATIONAL. ANY REPRODUCTION of works, images, writtings are that of the property of Urbanproduct, and will be governed and construed if reproduced in accordance with the laws of the province of Ontario and the laws of Canada and the parties attorn to the exclusive jurisdiction of the courts of the province of Ontario.
ALL DRAFTS, DRAWINGS, AND DESIGNS ARE THE INTELLECTUAL PROPERTY OF URBANPRODUCT AND NOT TO BE REPRODUCED WITHOUT WRITTEN PERMISSION BY URBANPRODUCT.
Urbanproduct © Since 2009